Service Information & Policies

Here you can find information about all of our services including delivery times, policies, frequently asked questions and more. Have a question about any information on this page? Please reach out to us directly via email or the contact page.

Guaranteed Delivery Times

24 Hours

HDR Photography, Drone Photography, Twilight (Day to Night) Edits

48 Hours

Matterport 3D Tours, Remco Listing Pages, Custom Listing Websites, 4K Videography

72 Hours

Schematic Floor Plans

*Delivery times are measured from the end of each service appointment, not when the scheduled service begins.

Fees & Add-On Charges

Rescheduling

There are no fees for rescheduling an appointment 24 hours or more before the scheduled service time. If a service appointment is rescheduled 24 hours or less before a scheduled service appointment, then you are liable for the FULL AMOUNT of the scheduled service.

Cancelling

There are no fees for cancelling an appointment 48 hours or more before the scheduled service time. If a service appointment is cancelled 48 hours or less before a scheduled service appointment, then you are liable for the FULL AMOUNT of the scheduled service.

Late or Tardy

We allow a 15 minute grace period for any clients that are late to a service appointment. If you are more than 15 minutes late to a service appointment, your appointment will be cancelled and you will be charged the FULL AMOUNT for the service appointment.

Not Ready

We expect properties to be in photo-ready condition. This means we do not tidy up any areas, perform staging changes or wait for any clients to perform their own changes. If a property is not in photo-ready condition at the scheduled service time, then it is considered "Late or Tardy." This means that your service may be cancelled and you will be charged the FULL AMOUNT for the service.

*All fees and assessments are charged via invoice to your email. Fees must be paid before any other service can be performed or scheduled.

Data Hosting & Info Holding

Websites

All of our Remco Listing Pages and Custom Listing Websites expire at sale or removal of a property from the MLS, or at 3 months after the website is published, whichever is sooner. If you would like to extend the availability of your website, you must purchase an extension via this page.

Matterport

All of our Matterport 3D Tours expire at sale or removal of a property from the MLS, or at 3 months after the tour is published, whichever is sooner. If you would like to extend the availability of your Matterport 3D Tour, you must purchase an extension via this page.

Photography

All of our Photos are sent via Dropbox, which is a file-sharing service. The folder that we share with you is only available until a property is sold or removed from the MLS. There is no option to extend the availability. 

Videography

All of our Videos are sent via Vimeo, which is a file-sharing service. The video that we share with you is only available until a property is sold or removed from the MLS. There is no option to extend the availability. 

*All extensions must be purchased before the content expires. Once content has expired, we may not be able to retrieve it.

Service Areas & Minimums

No Minimum

Santa Clara County, San Mateo County & Alameda County

$249 Minimum

San Francisco County & Santa Cruz County

$349 Minimum

Contra Costa County, Monterey County & San Benito County

$449 Minimum

Marin County, Sonoma County, Napa County, Solano County, Sacramento County, San Joaquin County, Stanislaus County & Merced County

*We do not currently provide services outside of these counties.